02392259483

Frequently Asked Questions

At Lukso Travel we prioritise giving our customers an executive, comfortable, and convenient journey to their destination. We are highly qualified to handle all travel arrangements, including airport transfers and personalised chauffeur hire. Give us a call to discover how we can cater to your needs!

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General FAQ

Where is Lukso Travel located?
Lukso Travel’s headquarters are based in Waterlooville, just outside of Portsmouth in Hampshire. Our chauffeur services cater for the whole Hampshire region and beyond as well as major airports in the London area, providing effortless transportation solutions wherever our clients need to go.
Can I travel with heavy or bulky luggage?
The number of passengers and the amount of luggage depend on the vehicle you choose. Our instant booking feature provides a clear indication of the maximum number of passengers and luggage allowed for each car type, helping you select the best option for your journey.
Do you need to know the flight number or terminal building?
Providing us with your flight number or airline name is highly recommended. With this information, we can determine the terminal and track your flight. If you’re unsure of the terminal, don’t worry—we’ll take care of the details.
Can I book a vehicle with a child seat?
Unfortunately, we do not provide baby or child seats. However, we can store our customers' seats if needed.
What areas do you serve?
Our company caters for the whole region of Hampshire and beyond, including Portsmouth, Southampton, and major airports such as Heathrow, Gatwick, Luton, Stansted, London City, Southampton, Bournemouth, Biggin Hill and Farnborough.
Why book Lukso chauffeur service rather than traditional taxi or Uber service?
At Lukso Travel, we redefine luxury chauffeur services with a personalised approach that sets us apart from conventional ride-hailing services like Uber. Unlike Uber, where the experience can feel standardised, we prioritise customisation to meet the unique needs and preferences of each client. From the moment you book with us, our dedicated team goes above and beyond to tailor every aspect of your journey, ensuring it aligns perfectly with your desires. We understand that every client is special, and we take pride in delivering exceptional service that reflects this ethos. From meticulously maintained vehicles to professional and attentive chauffeurs, we prioritise every detail to guarantee a seamless and memorable experience for every client. Choose Lukso Travel for a chauffeur service that not only transports you in luxury but also cares deeply about your satisfaction and comfort throughout your journey. Booking with Lukso Travel guarantees a stress-free travel experience compared to traditional public transportation services, ensuring professional drivers and reliable, licensed vehicles.
Is your service available day and night?
At Lukso Travel, we offer 24-hour chauffeur services for flexible hours or flight delays, allowing the customer to be able to adjust their schedule accordingly. Our professional team is all for our customers' safety getting to and from their destinations in a professional and hassle-free manner.
How does your offer differ from those of our competitors?
Lukso Travel stands out through our exceptional customer service, reliability, and attention to detail towards the clients' needs. Our chauffeurs are highly trained professionals who prioritise your safety and comfort. Lukso Travel’s dedication to exceeding expectations is what makes our company stand out to our competitors.
Do you offer long-term chauffeur service contracts for corporate clients?
Lukso Travel offers a booking history for corporate clients who are always travelling for business, and streamlining flight schedules, ensuring an easy, stress-free booking and service experience.
What is your cancellation policy?
If the booking is cancelled 24 hours or more before the booking is due to begin, there will be no charge. If the booking is cancelled less than 24 hours before the booking is due to begin then the booking will be charged in full. Please feel free to contact our customer support team for any questions you may have.
How do I leave a review for my Lukso trip?
Your feedback is important to us to be aware of improvements that can be made to ensure the best service we can for our customers' convenience. Click the link below to share your experience: https://g.page/r/CRtj1W6PFvgMEBM/review
Do you provide children's car seats or boosters?
Unfortunately, we do not provide baby or child seats. However, we can store our customers' seats if needed.
Can I smoke in the car?
No, smoking is not permitted in any of the vehicles operated by Lukso Travel. Smoking is prohibited to maintain a clean and healthy environment for everyone in and using the vehicle.
Are all your long distance journeys fixed price?
At Lukso Travel, we do have a minimum length of time for which we charge for our chauffeur services. However, the minimum length of time duration varies depending on factors such as the vehicle, the distance travelled, and any other additional services requested by the customer.
Are there any extra charges in case of late arrival?
We offer a 60-minute grace period for all our airport pick-ups. If your arrival is delayed beyond this, additional charges may apply depending on the length of the wait. Please feel free to contact us for more information regarding specific fees.
Are there any limitations regarding the number of passengers or luggage?
The number of passengers and the amount of luggage depend on the vehicle you choose. Our instant booking feature provides a clear indication of the maximum number of passengers and luggage allowed for each car type, helping you select the best option for your journey.
Is there a charge if I need to cancel a booking?
If the booking is cancelled 24 hours or more before the booking is due to begin, there will be no charge. If the booking is cancelled less than 24 hours before the booking is due to begin then the booking will be charged in full. Please feel free to contact our customer support team for any questions you may have.
Can I book for a large group?
The number of passengers and the amount of luggage depend on the vehicle you choose. Our instant booking feature provides a clear indication of the maximum number of passengers and luggage allowed for each car type, helping you select the best option for your journey.

Booking and Pricing FAQ

Can I pay by debit or credit card?
Lukso Travel accepts the following payment methods: Credit/debit cards Bank transfers Cash payments
What kinds of vehicles are available?
Lukso Travel offers a variety of executive vehicles such as Mercedes-Benz S/E/V Class, BMW 7/5 Series, and Audi A6/A8, including long-wheel base models. We have vehicles that cater for up to 7 passengers.
How can I make a reservation?
To make reservations, you can book directly through our website, email us, call us or you can send us your booking request through WhatsApp by clicking here.
What payment methods are accepted?
Lukso Travel accepts the following payment methods: Credit/debit cards Bank transfers
Is advance payment required?
Yes, for card payments made 24 hours prior to travel, advance payment is required. For our agreed accounts, Lukso Travel offers a 30-day term for payment.
When do I pay for my booking?
Payment is made at the time of booking or prior to the commencement of your journey. Lukso Travel accepts advanced payments for bookings made in advance, ensuring a hassle-free experience for our customers. For any specific payment arrangements, you are more than welcome to discuss with our customer service team to accommodate your needs accordingly. From meticulously maintained vehicles to professional and attentive chauffeurs, we prioritise every detail to guarantee a seamless and memorable experience for every client. Choose Lukso Travel for a chauffeur service that not only transports you in luxury but also cares deeply about your satisfaction and comfort throughout your journey. Booking with Lukso Travel guarantees a stress-free travel experience compared to traditional public transportation services, ensuring professional drivers and reliable, licensed vehicles.
Will I have the chauffeur details and contact number prior to my private transfer?
Yes, you will receive your chauffeur’s name and contact details before your journey for your convenience and peace of mind.
How far in advance do I need to book my chauffeur?
To ensure availability and the best service possible, we recommend booking a chauffeur at least 24 to 48 hours in advance. Unless it is peak travel times or for special events, it is best to book as far in advance as you can. However, we do strive to accommodate last-minute bookings as well.
Is there a minimum length of time you charge for?
At Lukso Travel, we do have a minimum length of time for which we charge for our chauffeur services. However, the minimum length of time duration varies depending on factors such as the vehicle, the distance travelled, and any other additional services requested by the customer.
What if it's raining, does the car come with an umbrella?
Yes, Lukso Travel's chauffeur service often provides umbrellas for our customers' convenience, ensuring comfort and protection during inclement weather during their travel.
Do your prices include VAT or is VAT extra?
We are VAT registered, so VAT is chargeable on all bookings. This will be clearly visible on any quote or booking confirmation.
Is there a special charge for bank holidays or Christmas?
We maintain our regular chauffeur rates during most bank holidays throughout the year. However, it's important to note that during the festive seasons of Christmas and New Year, our rates are adjusted to reflect increased demand and operational costs. During these peak periods, we charge double the normal rates to ensure availability and to compensate our staff for their dedicated service during these special times.
Do the fares include the cost of parking and tolls?
Yes, Lukso Travel’s fares does include the cost of parking and tolls within the agreed-upon route. This ensures transparency and convenience for our clients.
I’m bringing a baby, do you provide baby/child seats?
Unfortunately, we do not provide baby or child seats. However, we can store our customers' seats if needed.
How can I obtain a receipt for my charges?
To obtain your receipt, you can request one from our customer service team at the time of booking or after your journey. If you have booked through our website or by email, you should be able to access and download your receipt directly from your account.

Our Fleet FAQ

Will my vehicle be clean and safe?
Absolutely! At Lukso Travel, cleanliness and safety are priorities. We ensure that all our vehicles are meticulously cleaned and maintained to the highest standards before each customer.
Are phone chargers and water bottles available in the car?
Yes, our vehicles are equipped with amenities such as phone chargers and complimentary water bottles, to ensure you stay refreshed throughout your travel.
How old are your vehicles?
At Lukso Travel, we maintain a fleet of vehicles that are regularly updated to ensure reliability, safety, and comfort for our clients. The exact age of our vehicles may vary, however, we prioritise modern and well-maintained models to provide the best possible travel experience.
I hate to smell smoke in a car, is the car non-smoking?
No, smoking is not permitted in any of the vehicles operated by Lukso Travel. Smoking is prohibited to maintain a clean and healthy environment for everyone in and using the vehicle.
Can I eat and drink in the vehicle?
“Blanket rule - chauffeur discretion”. This refers to a policy where chauffeurs or drivers are given the authority to make decisions. This allows them to use their discretion to handle various situations that may arise while driving customers.
Do your cars have on-board entertainment?
Some vehicles are equipped with on-board entertainment to ensure a comfortable and pleasant travel experience for our customers.
How much luggage will fit in the back?
The amount of luggage will depend on the specific model and size of the vehicle. However, the luxury vehicles are designed to accommodate a generous amount of luggage space.
Is WiFi available for passengers?
The majority of our vehicles provide WiFi access for customers, allowing them to stay connected and productive when traveling.
Are your drivers and vehicles fully licensed and insured to carry passengers?
Yes, all of Lukso Travel drivers and vehicles are fully licensed and insured to transport our customers. We prioritise safety and compliance with regulations to ensure a secure and reliable transportation experience.
Will my chauffeur car be as nice as the ones in the photos on the website?
Yes, the pictures shown on our website are our vehicles. We strive to ensure that the vehicles provided for our customers are always at the high standard depicted in the images on our website. We aim to deliver a luxurious and comfortable experience.
What kind of vehicles do you offer?
At Lukso Travel, we offer a range of luxury vehicles, including saloons, and MPVs to cater to various needs and preferences of our customers. Some of our vehicles are Mercedes-Benz, BMW, and Audi.
Can I order more than one vehicle at once?
Yes, at Lukso Travel, we accommodate requests for multiple vehicles at a time, depending on availability and the customer's specific needs.

Chauffeur FAQ

Will my chauffeur carry my luggage?
Yes, your chauffeur will be more than happy to assist you with your luggage to ensure a hassle-free experience from beginning to end.
Will my chauffeur engage in conversation with the passenger(s)?
Our chauffeurs at Lukso Travel prioritise the comfort and preferences of our customers. If you prefer conversation, our chauffeurs are knowledgeable and engaging individuals, providing valuable insight and enjoyable conversation during your travel.
Will the chauffeur drive with alertness and consideration?
Of course - our customers' safety is our top priority. At Lukso Travel, our chauffeurs are trained professionals who prioritise alertness and consideration when transporting customers to their destination.
Which areas do you offer your chauffeur service from and to?
Lukso Travel’s chauffeur services are available for travel to and from major cities, including London, Southampton and Portsmouth, major airports, and hotels. Our services cater to both local and international customers.
Do the chauffeurs maintain the privacy and confidentiality of their passengers?
Yes, at Lukso Travel, we prioritise the privacy and confidentiality of our customers. Our chauffeurs are trained to maintain discretion and professionalism at all times.
Are your chauffeurs knowledgeable about local attractions and points of interest?
Yes, as our chauffeurs at Lukso Travel are knowledgeable about local attractions, points of interest, and the surrounding areas. Our chauffeurs are able to give our customers recommendations for dining options, popular landmarks, and entertainment venues to enhance your travel experience.
How do your chauffeurs handle traffic or unexpected delays during the journey?
At Lukso Travel, our chauffeurs are experienced in navigating traffic and handling unexpected delays with professionalism and efficiency.
Will my chauffeur open doors for the passengers?
Yes, as our chauffeurs are trained to provide a personalised service experience, including opening and closing the door for the customers.

Airport FAQ

Which airports do you offer transfers to?
Our company offers airport transfers to and from a wide variety of airports, including major international airports, regional airports, and private airports. Some of the airports we serve are Heathrow, Gatwick, Luton, Stansted, London City, Southampton, Bournemouth, Biggin Hill, and Farnborough airports.
Will you monitor my flight on the day of arrival?
Yes, we track flights in real-time to ensure a seamless pick-up.
What happens if my flight is delayed?
Our team at Lukso Travel monitors your flight’s status in real-time. Once the delay is confirmed, we adjust the schedule of your chauffeur accordingly to ensure the chauffeur is there to greet you upon arrival.
Can I be notified when my car arrives?
Yes, at Lukso Travel, we offer a notification service to inform you when your vehicle has arrived. This ensures that you are notified to proceed with your journey.
What is the process for meeting the chauffeur at the airport?
The process for meeting your chauffeur at the airport is straightforward. Your chauffeur at Lukso Travel will be waiting for you in the designated meeting area, in arrivals. They will be holding up a sign with your name on it with Lukso Travel’s logo on it for easy identification.
Will my chauffeur be available if my flight arrives early?
Yes, if your flight arrives early, the designated chauffeur from Lukso Travel will be available to greet you as soon as you land, as we monitor flight schedules in real-time.
What should I do if my flight has a significant delay and I do not have updated flight information?
If you are experiencing a significant flight delay and you do not have updated flight information, contact Lukso Travel as soon as possible to inform us of the situation. Our team will assist you in updating your chauffeur with the latest flight details and adjust the schedule accordingly.
Will I incur any extra charges if my plane is delayed?
Our team at Lukso Travel monitors your flight’s status in real-time. Once the delay is confirmed, we adjust the schedule of your chauffeur accordingly to ensure the chauffeur is there to greet you upon arrival.
How long before my flight do I need to be at the airport?
As Southampton is a smaller airport, we recommend arriving at least two hours before an international flight and one hour before a domestic or European flight.

Wedding Car Hire FAQ

How much does it cost to hire a wedding car?
The cost of hiring a wedding car depends on several factors, including the distance of travel, the number of cars you require, and the duration for which you would like to hire our chauffeur services. To provide an accurate quote, please send us an email with more details about your specific needs.
How many wedding cars do I ned to hire?
The number of wedding cars you need to hire depends on the activities you have planned and the number of people requiring transportation. For example, if you need separate cars for the bride, groom, bridal party, and family members, you may require multiple vehicles. Understanding your schedule and guest needs will help determine the right number of cars for your special day.
How quickly can I receive the quote for my wedding chauffeur hire?
We aim to provide you with an accurate quote within 48 hours. However, if you’re in a rush and would like to get pricing more quickly, feel free to call us directly on 023 9225 9483, and we’ll do our best to assist you right away.
How far in advance should we book our wedding transport?
We recommend booking your wedding transport as far in advance as possible to ensure we can reserve our services for your special day. This helps guarantee availability and allows us to meet all your wedding chauffeur hire needs seamlessly.

Prom Car Hire FAQ

How much does it cost to hire a prom car?
The cost of hiring a prom car depends on several factors, including the distance we need to travel, the number of hours you require the prom car hire service, and how many people will be using the service. For a truly memorable experience, consider the style and type of vehicle you prefer, as luxury options may vary in price. Additionally, booking in advance can help secure the best rates and availability for your special night. Please reach out for a personalised quote tailored to your specific needs!
How can I book a prom car?
You can book a prom car by either sending us an email to contact@lukso.co.uk or calling us directly at 02392259483. Our team will be happy to assist you with the details and secure the perfect vehicle for your special night.
What do you do on prom night?
On prom night, our chauffeur service ensures that your evening is as special and stress-free as possible. Our professional chauffeurs will arrive punctually in a beautifully presented vehicle, ready to take you to your prom venue in style. We focus on providing a luxurious and comfortable experience, so you can enjoy the night with peace of mind.
What are the benefits of hiring a chauffeur-driven car for prom?
Hiring a chauffeur-driven car for prom offers several benefits that can make your special night even more memorable: Elegance and Style: Arrive in a luxurious, professionally maintained vehicle that enhances your prom experience and makes a grand entrance. Stress-Free Experience: Avoid the hassle of driving, parking, and navigating. Our skilled chauffeurs handle all the details, allowing you to relax and enjoy the night. Safety and Reliability: Enjoy peace of mind knowing that our experienced chauffeurs prioritise safety and reliability, ensuring a smooth and secure ride. Punctuality: Depend on our commitment to getting you to and from prom on time, so you can focus on having a great time without worrying about delays. Comfort and Convenience: Travel in comfort with plush seating and amenities designed for a premium experience, making your journey as enjoyable as possible. Memorable Experience: Make your prom night unforgettable with a touch of sophistication and luxury, creating lasting memories and adding to the special occasion.