Frequently Asked Questions

Lukso Travel’s headquarters are based in the city of Waterlooville, United Kingdom. Our chauffeur services cater for the whole Hampshire region and beyond as well as major airports in the London area, providing effortless transportation solutions wherever our clients need to go.

Our company caters for the whole region of Hampshire and beyond, including Portsmouth and Southampton, and major airports such as Heathrow, Gatwick, Luton, Stansted, London City, Southampton, Bournemouth, Biggin Hill and Farnborough.

At Lukso Travel, we redefine luxury chauffeur services with a personalised approach that sets us apart from conventional ride-hailing services like Uber. Unlike Uber, where the experience can feel standardised, we prioritise customisation to meet the unique needs and preferences of each client. From the moment you book with us, our dedicated team goes above and beyond to tailor every aspect of your journey, ensuring it aligns perfectly with your desires. We understand that every client is special, and we take pride in delivering exceptional service that reflects this ethos.

From meticulously maintained vehicles to professional and attentive chauffeurs, we prioritise every detail to guarantee a seamless and memorable experience for every client. Choose Lukso Travel for a chauffeur service that not only transports you in luxury but also cares deeply about your satisfaction and comfort throughout your journey. Booking with Lukso Travel guarantees a stress-free travel experience compared to traditional public transportation services, ensuring professional drivers and reliable, licensed vehicles.

At Lukso Travel, we offer 24-hour chauffeur services for flexible hours or flight delays, allowing the customer to be able to adjust their schedule accordingly. Our professional team is all for our customers' safety getting to and from their destinations in a professional and hassle-free manner.

Lukso Travel stands out through our exceptional customer service, reliability, and attention to detail towards the clients' needs. Our chauffeurs are highly trained professionals who prioritise your safety and comfort. Lukso Travel’s dedication to exceeding expectations is what makes our company stand out to our competitors.

Lukso Travel offers a booking history for corporate clients who are always travelling for business, and streamlining flight schedules, ensuring an easy, stress-free booking and service experience. 

If the booking is cancelled 24 hours or more before the booking is due to begin, there will be no charge. If the booking is cancelled less than 24 hours before the booking is due to begin then the booking will be charged in full. Please feel free to contact our customer support team for any questions you may have.

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Lukso Travel offers a variety of executive vehicles such as Mercedes-Benz S/E/V Class, BMW 7/5 Series, and Audi A6/A8, including long-wheel base models. We have vehicles that cater for up to 7 passengers.

To make reservations, you can either email us, call us or you can send us your booking request by email or through WhatsApp by clicking here.

Lukso Travel accepts the following payment methods:

1. Credit/debit cards
2. Bank transfers
3. Cash payments

Yes, for card payments made 24 hours prior to travel, advance payment is required. For our agreed accounts, Lukso Travel offers a 30-day term for payment.

Payment is made at the time of booking or prior to the commencement of your journey. Lukso Travel accepts advanced payments for bookings made in advance, ensuring a hassle-free experience for our customers. For any specific payment arrangements, you are more than welcome to discuss with our customer service team to accommodate your needs accordingly.

To ensure availability and the best service possible, we recommend booking a chauffeur at least 24 to 48 hours in advance. Unless it is peak travel times or for special events, it is best to book as far in advance as you can. However, we do strive to accommodate last-minute bookings as well.

At Lukso Travel, we do have a minimum length of time for which we charge for our chauffeur services. However, the minimum length of time duration varies depending on factors such as the vehicle, the distance travelled, and any other additional services requested by the customer.

Yes, Lukso Travel's chauffeur service often provides umbrellas for our customers' convenience, ensuring comfort and protection during inclement weather during their travel.

We are VAT registered, so VAT is chargeable on all bookings. This will be clearly visible on any quote or booking confirmation.

We maintain our regular chauffeur rates during most bank holidays throughout the year. However, it's important to note that during the festive seasons of Christmas and New Year, our rates are adjusted to reflect increased demand and operational costs. During these peak periods, we charge double the normal rates to ensure availability and to compensate our staff for their dedicated service during these special times. 

Yes, Lukso Travel’s fares does include the cost of parking and tolls within the agreed-upon route. This ensures transparency and convenience for our clients.

Unfortunately, we do not provide baby or child seats. However, we can store our customers' seats if needed.

To obtain your receipt, you can request one from our customer service team at the time of booking or after your journey. If you have booked through our website or by email, you should be able to access and download your receipt directly from your account.

Absolutely! At Lukso Travel, cleanliness and safety are priorities. We ensure that all our vehicles are meticulously cleaned and maintained to the highest standards before each customer.

Yes, our vehicles are equipped with amenities such as phone chargers and complimentary water bottles, to ensure you stay refreshed throughout your travel.

At Lukso Travel, we maintain a fleet of vehicles that are regularly updated to ensure reliability, safety, and comfort for our clients. The exact age of our vehicles may vary, however, we prioritise modern and well-maintained models to provide the best possible travel experience.

No, smoking is not permitted in any of the vehicles operated by Lukso Travel. Smoking is prohibited to maintain a clean and healthy environment for everyone in and using the vehicle.

“Blanket rule - chauffeur discretion”. This refers to a policy where chauffeurs or drivers are given the authority to make decisions. This allows them to use their discretion to handle various situations that may arise while driving customers.

Some vehicles are equipped with on-board entertainment to ensure a comfortable and pleasant travel experience for our customers.

The amount of luggage will depend on the specific model and size of the vehicle. However, the luxury vehicles are designed to accommodate a generous amount of luggage space.

The majority of our vehicles provide WiFi access for customers, allowing them to stay connected and productive when traveling.

Yes, all of Lukso Travel drivers and vehicles are fully licensed and insured to transport our customers. We prioritise safety and compliance with regulations to ensure a secure and reliable transportation experience.

Yes, the pictures shown on our website are our vehicles. We strive to ensure that the vehicles provided for our customers are always at the high standard depicted in the images on our website. We aim to deliver a luxurious and comfortable experience.

At Lukso Travel, we offer a range of luxury vehicles, including saloons, and MPVs to cater to various needs and preferences of our customers. Some of our vehicles are Mercedes-Benz, BMW, and Audi.

Yes, at Lukso Travel, we accommodate requests for multiple vehicles at a time, depending on availability and the customer's specific needs.

Yes, your chauffeur will be more than happy to assist you with your luggage to ensure a hassle-free experience from beginning to end.

Our chauffeurs at Lukso Travel prioritise the comfort and preferences of our customers. If you prefer conversation, our chauffeurs are knowledgeable and engaging individuals, providing valuable insight and enjoyable conversation during your travel.

Of course - our customers' safety is our top priority. At Lukso Travel, our chauffeurs are trained professionals who prioritise alertness and consideration when transporting customers to their destination.

Lukso Travel’s chauffeur services are available for travel to and from major cities, including London, Southampton and Portsmouth, major airports, and hotels. Our services cater to both local and international customers.

Yes, at Lukso Travel, we prioritise the privacy and confidentiality of our customers. Our chauffeurs are trained to maintain discretion and professionalism at all times.

Yes, as our chauffeurs at Lukso Travel are knowledgeable about local attractions, points of interest, and the surrounding areas. Our chauffeurs are able to give our customers recommendations for dining options, popular landmarks, and entertainment venues to enhance your travel experience.

At Lukso Travel, our chauffeurs are experienced in navigating traffic and handling unexpected delays with professionalism and efficiency.

Yes, as our chauffeurs are trained to provide a personalised service experience, including opening and closing the door for the customers.

Our company offers airport transfers to and from a wide variety of airports, including major international airports, regional airports, and private airports. Some of the airports we serve are Heathrow, Gatwick, Luton, Stansted, London City, Southampton, Bournemouth, Biggin Hill, and Farnborough airports.

Our team at Lukso Travel monitors your flight’s status in real-time. Once the delay is confirmed, we adjust the schedule of your chauffeur accordingly to ensure the chauffeur is there to greet you upon arrival.

Yes, at Lukso Travel, we offer a notification service to inform you when your vehicle has arrived. This ensures that you are notified to proceed with your journey.

The process for meeting your chauffeur at the airport is straightforward. Your chauffeur at Lukso Travel will be waiting for you in the designated meeting area, in arrivals. They will be holding up a sign with your name on it with Lukso Travel’s logo on it for easy identification.

Yes, if your flight arrives early, the designated chauffeur from Lukso Travel will be available to greet you as soon as you land, as we monitor flight schedules in real-time.

If you are experiencing a significant flight delay and you do not have updated flight information, contact Lukso Travel as soon as possible to inform us of the situation. Our team will assist you in updating your chauffeur with the latest flight details and adjust the schedule accordingly.